EXCHANGES AND RETURNS
Planeta Basket Store return policy (contract termination) of items within 30 days from the date of receipt by the Customer, without penalty and without giving any reason. To this end, the Customer shall notify its intention in writing via email or letter to Planeta Basket Store. Return and exchange items must meet the following conditions:
- Return of items in good condition with original packaging including labels (if these exist) and accompanied by the invoice.
- To make exchanges/returns, the client must not damage the packaging, or place tape directly on the original packaging or we can’t accept the exchange/return.
- The shipment must be accompanied by a duplicate of the invoice and a letter describing what you want. In case of exchange, you must identify the substitute article by name, code and size. In case of return, you must indicate the NIB and the name of the account holder.
In case of returns, Planeta Basket Store will only pay the item returned and is not responsible for the payment of shipping. In case of exchanges, it is the responsibility of the client to pay postage to return the article, and it is Planeta Basket Store responsibility the payment of shipping of the substitute item.
SAVE TIME AND MONEY
For customers resident in Portugal and Spain, Planeta Basket Store can facilitate the process of exchange and/or returns. If the customer so wishes, Planeta Basket Store can request the collection of the article to exchange/return from the carrier at the location indicated by the client, and its transport to our premises in Queluz, Portugal. The cost of this service, which is supported by the client, may be advantageous for customers, particularly for residents in Spain.
You can consult the transportation costs for Portugal and Spain, here: