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We are here to help!

Dear client, here you will find all the help you need to make any purchase through Planeta Basket Store.

To facilitate the comunication between Planeta Basket Store and its clients, the website is available in three languages: Portuguese, Spanish and English. Every correspondence (through e-mail) and information related to the products, namely the informations and features of each product, are available in the languages mentioned above. If you eventually find untranslated text, please contact us so that we can fix that situation.

Planeta Basket Store has partnerships with some sportswear companies. Regarding the deals established with Adidas and Reebok, we are only allowed to make sells to countries that belong to the European Economic Space: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK (31/11/2011).

Next you can find the main topics of Help Center:

Métodos de pagamento


To know more about the payment methods available in Planeta Basket Store website, please go to Help Center page named “Payment Methods”. Here you can choose the payment method you prefer.

Custos de transporte


To know more about the shipping costs, please go to Planeta Basket Store Help Center page named “Shipping Costs”. As we are a Portuguese company, we have selected CTT Expresso as our primary partner.

Trocas e devoluções


Planeta Basket Store return policy (contract termination) of items within 30 days from the date of receipt by the Customer, without penalty and without giving any reason.



By shopping at "Planeta Basket Store", the portuguese based sports equipment online shop you automatically win points worth 5% of your purchases. These points are converted into euros that may be deducted in future purchases.

Comparar os tamanhos


To know the exact size of your favorite basketball shoe, go to Planeta Basket Store page named “Compare Sizes”. Here you can compare different brands sizes and its correspondence with basketball shoes sizes, according to specific área classification: EU (Europe), UK (United Kingdom) and US (United States).



For every other questions or doubts you might have, please contact us at:

  • e-mail: planetabasketstore@gmail.com
  • telephone: +351 218 243 796 (Monday to friday, 10am to 6pm)
  • store: Adriano Correia de Oliveira Street nº3 - Store B, 2745-056 Queluz, Portugal

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Thank you for trusting Planeta Basket Store