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Privacy Policy

Privacy Policy


The information collected here is intended to provide you with a transparent view of how Planeta Basket Store (PBS) collect, process and protect your personal data, in accordance with the General Data Protection Regulation (GDPR), to control your information and protect your privacy.


1. Personal information received and its purpose

By registering on PBS website you will be asked to provide a set of personal information, including your address, e-mail, date of birth, tax number and telephone contact.

The data collected on the site is intended for the processing of orders and for the needed communication with Customers in order to process them.

Upon registration, the Customer has the option to accept or reject the sending of other commercial or marketing information by PBS, through authorization at a specific location at the end of the registration.


2. Use of personal information

The information provided will be used strictly for the processing and invoicing of the Customer’s order(s).

Telephone or e-mail contacts can be made to ensure correct order processing.

E-mail communication will be done by a secure Gmail account in Google, G Suite type, with domain:

For the fulfillment of the order, the data provided will also be assigned to the carrier(s) and entered into accounting software for proper billing. These entities, all independent from PBS, are also ruled by the General Data Protection Regulation (GDPR).

Currently, these are PBS’s partners in the processing and invoicing of orders:


  • Portugal - CTT / MRW
  • Spain - MRW
  • Europe - CTT

- Billing

  • Primavera

- Electronic communication

  • Gmail (Google)

3. Security and Confidentiality

PBS guarantees the confidentiality of all data provided by its Customers, at the time of registration and during the purchase process.

The data collection and processing takes place in a secure way and is inserted into a Secure Server (256-bit SSL SHA) that encrypts/encodes (transforms into a code) to prevent its manipulation, misuse or loss.

You can confirm that your browser is secure if the lock symbol appears in the "address bar" or if the web address starts with https instead of http.


4. Access, control and correction of personal information

All Clients have the right to access, rectify, cancel and oppose their data.

4.1. Cancellation of registration

If you wish at any time, to cease to be part of our database you can exercise this right through the following means:

(a) By letter addressed to

               Planeta Basket Store

               Rua Adriano Correia de Oliveira nº3 - Loja B

               2745-056 QUELUZ


b) Through email sent to


c) A telephone contact is available to help with the cancellation process or to clarify any additional information

218 243 796 (Business hours: from 10 a.m. to 1 p.m. and from 3 a.m. to 6 p.m. each working day

The e-mail or letter must explicitly state that the Customer wishes to delete his registration and must also contain the following information:

  • - name;
  • - surname;
  • - the e-mail address associated with the registration;
  • - NIF.

The cancellation will be made after the processing of the order in progress, within a maximum period of 1 month.

The cancellation of your registration implies that all personal data collected is eliminated, however, the necessary records will be kept to prove the fulfillment of the legal, fiscal and regulatory obligations by PBS in the past processings.

All information on the invoices issued previously will have to be filed for the period defined by law.

ATTENTION: The cancellation of the registration also implies the elimination of the PBS credit points accrued up to that date.


4.2. - Registry updates

The direct access to the registry allows the Client to make any update or rectification that it deems necessary.

In case of difficulty of access, you can alternatively request the information update through letter, e-mail or telephone according to points a) b) and c) of the previous point.

The data to be corrected must be accompanied by the following personal information:

  • - name;
  • - surname;
  • - the e-mail address associated with the registration;
  • - NIF.

5. Information Sharing

In addition to the partner entities identified in advance and for the sole purpose of processing and invoicing the orders, PBS undertakes not to allow access or to transfer its data to any other entity, except to law enforcement entities and only through the presentation of a valid legal injunction.


6. Data Protection Officer

A empresa nomeou na pessoa do seu sócio gerente o encarregado pela proteção de dados visando assegurar o estrito cumprimento do RGPD.

The company appointed the store manager as the Data Protection Officer to ensure strict compliance with the GDPR.

For any clarification you may contact our services by email ( or by telephone (218 243 796).