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Help Center

 We are here to help

Dear client, here you will find all the help you need to make any purchase through Planeta Basket Store.

To facilitate the comunication between Planeta Basket Store and its clients, the website is available in three languages: Portuguese, Spanish and English. Every correspondence (through e-mail) and information related to the products, namely the informations and features of each product, are available in the languages mentioned above. If you eventually find untranslated text, please contact us so that we can fix that situation.

Planeta Basket Store has partnerships with some sportswear companies. Regarding the deals established with Adidas and Reebok, we are only allowed to make sells to countries that belong to the European Economic Space: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK (31/11/2011).

Next you can find the main topics of Help Center:

Payment Methods

Payment Methods

To know more about the payment methods available in Planeta Basket Store website, please go to Help Center page named “Payment Methods”. Here you can choose the payment method you prefer.

Shipping Costs

Shipping Costs

To know more about the shipping costs, please go to Planeta Basket Store Help Center page named “Shipping Costs”. As we are a Portuguese company, we have selected CTT Expresso as our primary partner.

Exchanges and returns
 
Planeta Basket Store return policy (contract termination) of items within 30 days from the date of receipt by the Customer, without penalty and without giving any reason.
PBS points system

PBS points system

By shopping at "Planeta Basket Store", the portuguese based sports equipment online shop you automatically win points worth 5% of your purchases. These points are converted into euros that may be deducted in future purchases.

Exchanges and returns

Compare Sizes

To know the exact size of your favorite basketball shoe, go to Planeta Basket Store page named “Compare Sizes”. Here you can compare different brands sizes and its correspondence with basketball shoes sizes, according to specific área classification: EU (Europe), UK (United Kingdom) and US (United States).

Clothing Care

Clothing Care

To know exactly how to wash, dry and iron your clothes, please go to Planeta Basket Store Help Center page named “Clothing Care”.

1000 points

New Product Promotion

For distant locations, and taking into account its higher transportation costs, Planeta Basket Store offers you points.  

Contact Us

Contact Us

For every other questions or doubts you might have, please contact us at::

  • e-mail: planetabasketstore@gmail.com
  • telephone: +351 218 243 796 (Monday to friday, 10am to 6pm)
  • store: Adriano Correia de Oliveira Street nº3 - Store B, 2745-056 Queluz, Portugal

Dear Client, before logging in, please read and accept the Terms and Conditions of Use.

Thank you for trusting Planeta Basket Store.